Coronavirus information
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Coronavirus information for people on probation

Bristol, Gloucestershire, Somerset and Wiltshire Probation Services is committed to protecting staff and services users by following national public health guidance on coronavirus (COVID-19).

Your appointments

Following approval by Her Majesty’s Prison & Probation Service, we will be changing the way we hold your appointments to help stop the spread of the virus. Your Responsible Officer will contact you with information about your probation appointments and what you will need to do.

Community Payback and group-work

We have started running some Community Payback groups again. Your Responsible Officer will contact you with information about what you will need to do.

Unfortunately, we still cannot safely run some other types of group-work such as accredited programmes. Your Responsible Officer will contact you about how you will have to stay in contact with probation and complete your sentence during this time.

We understand the disruption these measures will cause, but the safety and wellbeing of staff, service users and the wider community is our priority.

Sources of support

For health advice about coronavirus, visit the NHS website.

For the latest coronavirus advice about how to stay safe as well as financial and employment advice, visit the website.

If you or someone you know is suffering from domestic abuse, isolation rules do not apply. Police response and support services remain available. Find support at or call 999 if you are in immediate danger.

Infectious outbreaks, like Coronavirus can also affect your mental health. For mental health tips and support, visit Mental Health Foundation.

Support line for people on probation or licence with BGSW Probation Services

If you are on probation or licence and need practical support call our helpline on 0808 196 353. Open Monday-Sunday 9am – 4.30pm.

A member of probation staff will answer your call. They can listen to your problems and help you with a range of issues including housing, your finances, your job, wellbeing and addiction.

They cannot provide you with details of your next probation appointment. If you need to know when this is, please contact your local office, see: Contact Us page