Contact us

If you are a service user and are unable to make your appointment, please contact your case manager at your local office using the office finder below.

Bristol and Wiltshire

Bristol Office
BGSW Probation Services, 1 Bridewell Street, Bristol, BS1 2AA
Tel: 01173 130 504
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Chippenham Office
BGSW Probation Services, 34 Marshfield Road, Chippenham, Wiltshire, SN15 1JT
Tel: 01249 461 577
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Swindon Office
BGSW Probation Services, Centenary House, 150 Victoria Road, Swindon, Wiltshire, SN1 3UZ
Tel: 01793 536 612
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Salisbury Office
The Boulter Centre, Avon Approach, Salisbury, Wiltshire, SP1 3SL
Tel: 01722 327716
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Gloucester Office
BGSW Probation Services, Twyver House, Bruton Way, Gloucester, GL1 1DQ
Tel: 01452 389 200
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Bath Office
BGSW Probation Services, The Old Convent, 35 Pulteney Road, Bath, Somerset, BA2 4JE
Tel: 01225 730 600
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Bridgewater Office
BGSW Probation Services, Riverside House, West Quay, Bridgwater, TA6 3HW
Tel: 01278 488 700
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Yeovil Office
BGSW Probation Services, 22 Hendford, Yeovil, Somerset, BA20 2QD
Tel: 01935 608 600
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Weston-Super-Mare Office
BGSW Probation Services, Weston Town Hall, Central Chambers, Walliscote Grove Road, Weston-Super-Mare, BS23 1UJ
Tel: 01173 130 503
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Worle Office
BGSW Probation Services, First Floor, Queensway House, The Hedges, St Georges, Weston-Super-Mare, BS22 7BB
Tel: 01173 130 503
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We work with a wide variety of organisations to help individuals make positive changes to their lives, reduce reoffending and protect the public.

Our partners from across the public, voluntary and community sectors span a range of services and specialisms.

We are continually exploring new opportunities and partnerships, particularly with SMEs and across the voluntary and community sectors, to develop and grow our work with service users.

If you’d like to explore opportunities to work in partnership with KSS CRC, please visit our
group partnership page where you can find more information and register on our partnership portal.


How to make a complaint

We aim to provide a high standard of service across our organisation. If we do receive a complaint, our aim is to try to resolve it as quickly, informally and satisfactorily as possible.

If BGSW Probation Services is currently supervising you and you would like to complain, we recommend you speak to the relevant senior probation officer at the probation office that manages your sentence first. Often, we can resolve the issue without the need for a formal investigation.

If you are unable to resolve the matter informally, you should send the complaint in writing to:

Kent, Surrey and Sussex Community Rehabilitation Company
Maidstone Corporate Centre
3rd Floor, Maidstone House
King Street
ME15 6AW

or email:

Please note: Service users should not use this email address to contact their case manager about their appointment or any other matter. Please telephone your case manager instead. 

We will write to you, within five working days of receiving your complaint, to explain how we will handle your complaint. This letter will give you the date when you can expect the outcome of your complaint and may include a proposal to try to resolve it informally.

We may ask an appointed investigator to interview you face-to-face to find out the nature of your complaint.

If we attempt to resolve your complaint informally but we haven’t dealt with it to your satisfaction, you can still pursue the complaint formally.

If you are still not happy with the outcome of your complaint, you can appeal in writing. We will explain the appeals process in the letter we send to you in the earlier stages of your complaint.

If you are still not satisfied with the decision, the Prisons and Probation Ombudsman can investigate:

  • Complaints prisoners, young people in detention (prisons and secure training centres), offenders under probation supervision and immigration detainees make
  • Deaths of prisoners, young people in detention, approved premises’ residents and immigration detainees due to any cause, including apparent suicide and natural causes.

Visit the Prisons and Probation Ombudsman’s website.

Or write to them at:

Prisons and Probation Ombudsman
Third Floor
10 South Colonnade
London E14 4PU

The Prisons and Probation Ombudsman will only investigate a complaint once the KSS CRC complaints process is complete.


For media and press enquiries, please email our press office:

Or call 07786624149